How can we help you?

Earning cashback is simple: browse offers from our partner merchants in the app, click through to shop, and complete your purchase. Your cashback will be tracked automatically and added to your Snaplii wallet within 24-72 hours. You can also earn by purchasing discounted gift cards at up to 20% off face value.

Once your available balance reaches $10 or more, you can withdraw your cashback to your linked bank account or PayPal. Withdrawals typically process within 3-5 business days. Some merchants have a pending period of up to 90 days to account for returns.

All gift card sales are final and non-refundable. However, if you experience an issue with a gift card (such as an invalid code or balance discrepancy), please contact our support team within 30 days of purchase, and we'll investigate and resolve the issue promptly.

Absolutely. Snaplii uses bank-level 256-bit encryption to protect your data. We never store your full payment card details on our servers, and we regularly undergo third-party security audits. Your privacy and security are our top priorities.

You can reach our support team through the in-app chat feature (fastest response), by emailing support@snaplii.com, or by calling 1-800-SNAPLII during business hours (Mon-Fri 9am-6pm EST). We typically respond to emails within 24 hours.

Missing cashback can happen for several reasons: using ad blockers, clicking other referral links after ours, paying with certain gift cards, or returning items. Always start your shopping journey directly from the Snaplii app, disable ad blockers temporarily, and allow 72 hours for tracking to appear. If still missing, submit a claim through your purchase history.